Found an article titled "Painless bug tracking" and decided to read it onky because of the word 'painless'. By joelonsoftware.com , promotional article for their bug tracking software, called FogBUGZ . The article was really good and i liked it. It is so similar to our company when i was working. It is really neccessary to have a bug tracking software. although a simple database did not help to us, there was no point to have registered all the bugs. it was more important to have database with a functionality of task assigment among developpers, consultants, testers. It was important and we wanted to make sure that every person, working directly with users and hearing about the problems - that thy should wrote down all of them. that is why the programmers, and we testers did not use to accept the requests to fix the bug when it was not in the database. Usually a person would come, say something and go away, after a week he inquires about the problem fixing, but they al...